The HR operations organisation is a key enabler in this HR transformation process, according to Colot, who said HR is primarily based in Shell’s Business Operations (SBO) organisation, which employs about 1300 HR operations professionals (42 per cent of Shell’s HR FTEs) in Krakow, Manila and Kuala Lumpur.Ĭollectively the SBO organisation supports approximately 84,000 employees and 15,000 line managers globally in 11 languages, and Colot leads the HR team from Kuala Lumpur providing support to Australian businesses as well as all other countries in Asia, Oceania, Middle East and North Africa. He explained that the business launched the internal transformation of HR – the biggest in the past 20 years of Shell – with a view to increasing business impact at a lower cost while providing an excellent user experience, in order to help Shell in meeting broader external business objectives. Shell has embarked on a global HR transformation which has improved employee and line manager satisfaction while delivering significant cost savings around the world, according to the company’s regional HR operations manager (Asia, Oceania, Middle East & North Africa), Yannick Colot.
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